Privacy Policy

Effective Date: September 2026

Hupakim ("Hupakim," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with our online store.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or provide personal information to us.

1. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our website.

1.1 Information You Provide

Depending on how you use our website, the information we may collect includes:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Account login information, if you create an account

• Order information and purchase history

• Product preferences and related customer service information

• Information you provide when contacting customer support

• Information submitted through website forms

• Other information you voluntarily provide to us

We only request information that is reasonably necessary for the applicable purpose, such as processing an order, delivering products, providing customer service, or communicating with you.

1.2 Payment Information

When you make a purchase, payment information is processed through the payment method or payment service available at checkout.

Depending on the payment method you select, payment information may be collected and processed by the applicable payment provider. We may receive transaction-related information, such as payment status, transaction reference, billing information, and other information necessary to confirm and fulfill your order.

We do not intend to collect or store complete payment card numbers on our own systems when payment processing is handled by a third-party payment provider.

1.3 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages viewed

• Referring website or page

• Date and time of website access

• General website usage information

• Information about interactions with our website

This information may be used to operate, maintain, secure, and improve our website and services.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including:

• Processing and fulfilling orders

• Processing payments and verifying transactions

• Arranging shipping and delivery

• Providing customer service

• Responding to questions and requests

• Managing customer accounts

• Communicating with you about your orders

• Providing order confirmations and service-related notices

• Processing returns, refunds, or exchanges

• Improving our website, products, and customer experience

• Maintaining website security and preventing fraudulent or unauthorized activity

• Understanding website usage and performance

• Complying with applicable legal and regulatory requirements

• Sending promotional communications where permitted by applicable law and where appropriate consent has been obtained

We do not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required.

3. Order and Customer Service Communications

When you place an order with Hupakim, we may use your contact information to send important communications relating to your purchase.

These communications may include:

• Order confirmations

• Payment confirmations

• Shipping notifications

• Delivery-related updates

• Return or refund communications

• Responses to customer service inquiries

• Other necessary transactional communications

These communications are considered service-related communications and may be sent when necessary to complete or manage your transaction.

4. Marketing Communications

If you choose to subscribe to promotional communications from Hupakim, we may use your email address to send information about products, promotions, new arrivals, or other marketing content.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the applicable communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related messages concerning an order or other ongoing customer relationship.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our website.

Cookies may be used for purposes such as:

• Keeping the website functioning properly

• Remembering certain preferences

• Maintaining shopping cart functionality

• Supporting account and checkout functions

• Understanding website traffic and usage

• Measuring website performance

• Improving website functionality

• Supporting advertising and marketing measurement, where applicable

Some cookies may be placed by third-party service providers that provide functionality, analytics, payment processing, security, or advertising-related services.

You may be able to manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we may request or record your consent before placing or using certain categories of cookies or similar technologies.

6. Advertising and Analytics

We may use analytics and advertising technologies to understand website traffic, measure advertising performance, and improve our marketing activities.

These technologies may collect information such as browser information, device information, pages visited, interactions with the website, and other technical or usage information.

Where applicable, advertising and analytics services may process information in accordance with their own privacy policies and applicable legal requirements.

If Microsoft Advertising or similar advertising technologies are used on our website, applicable consent mechanisms may be implemented where required. Microsoft Advertising provides consent-related mechanisms designed to respect users' privacy choices.

7. How We Share Information

We may share personal information with service providers and business partners when reasonably necessary to operate our website and provide services to you.

These parties may include providers involved in:

• Payment processing

• Order fulfillment

• Shipping and delivery

• Website hosting

• Website security

• Customer support

• Website analytics

• Advertising and marketing services

• Information technology services

We require service providers to use information only as necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose information when we believe disclosure is reasonably necessary to:

• Comply with applicable laws or legal processes

• Respond to valid governmental or legal requests

• Protect our rights, property, or safety

• Investigate suspected fraud or unauthorized activity

• Enforce our website terms and policies

• Protect customers, employees, or other individuals

We do not sell your personal information as part of the ordinary operation of our online store.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and maintaining records of transactions

• Providing customer service

• Managing returns and refunds

• Maintaining business and financial records

• Resolving disputes

• Preventing fraud and unauthorized activity

• Complying with applicable legal and regulatory obligations

When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your personal information is used

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Exercise other privacy rights available under applicable law

To make a privacy-related request, please contact us using the contact information provided at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests in order to protect your personal information and account.

11. Children's Privacy

Our website is intended for a general audience and is not directed toward children.

We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to websites, applications, payment services, or other third-party services.

These third parties may have their own privacy policies and practices. We are not responsible for the privacy practices, security, or content of third-party websites or services that are not controlled by Hupakim.

We encourage you to review the applicable privacy policy of any third-party service before providing personal information.

13. International Data Processing

Depending on where you access our website and where our service providers operate, your personal information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we will take appropriate measures regarding the transfer and processing of personal information.

14. California Privacy Notice

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable legal requirements, these rights may include rights relating to access, correction, deletion, and certain information about the collection and use of personal information.

Hupakim does not sell personal information as part of the ordinary operation of our online store.

California residents may contact us using the information below to submit a privacy-related request. We may take reasonable steps to verify your identity before processing certain requests.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, applicable laws, or privacy practices.

When we make changes, we will update the "Effective Date" at the beginning of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact Hupakim using the information below.

Hupakim
Email: [email protected]
Phone: +1 (214) 850-3555
Address: 3213 Hillsdale Ct, Plano, Texas 75093, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CT
Saturday – Sunday: Closed

We will review privacy-related inquiries and respond during our regular business hours.